Privacy Policy

What you'll find in this section

1. Registration Information
2. Linked Social Media Information
3. Phone Number and Profile Verification
4. Purchase Information
5. Organizer and Tour Guide Information
6. Geolocation Information
7. Health and Activity Data
8. Progress, Nutrition, and Coaching Information
9. Device Information
10. Photo Information
11. Contacts
12. Link Information
13. Messages
14. Walk History, Surveys, and Other Contributions Information
15. Profile Views
16. Customer Support Contact Information
17. Cookies and Similar Technology Information

1. Registration Information

When you create a Walk With Me account in the App or on our Sites, we collect certain information about you to run your account and keep the community safe. This can include:

• First name and last name
• Username
• Location (city/region and country)
• Email address (verified with a one-time code)
• Password (stored only as a one-way hash, never in readable form)
• Gender (optional choices include non-binary, LGBTQ+, and prefer not to say)
• Date of birth (optional)
• Mobile number (optional, see section 3)

Some gender options can reveal information about your sexual orientation or gender identity, so we treat your gender as sensitive information. We use it only to show you walks you are eligible for (for example, Women Only or LGBTQ+ Only walks) and to apply the walk filters you choose. It is never used for advertising.

After you register, you can change this information at any time through your account settings. You are responsible for making sure your account details are kept up to date, particularly if your email or phone number changes.

2. Linked Social Media Information

We want to help simplify and enhance your walking experience. One way we do this is by making it possible for you to use your other social media accounts during your Walk With Me experience. Just be aware that it means sharing with us some of the personal data you shared with these social networks.

Using social media accounts to register or sign in to Walk With Me

Google: If you choose to register or sign in using your Google account, you give Google permission to share your name, email address, and profile picture with us.

Apple ID: If you choose to register or sign in with your Apple ID, you give Apple permission to share with us:

• your Apple login
• a name (which you can edit)
• an email that will be linked to your Walk With Me account and used to retrieve it

You can choose to use your personal email, or Apple will create and use a random email address so your personal email can stay private.

We will then use the personal information we receive from Google or Apple to form your Walk With Me account. If you remove the Walk With Me app from your Google or Apple ID settings, we will no longer have updated access to this information.

3. Phone Number and Profile Verification

A phone number is optional. You can create an account and use Walk With Me with just a verified email address.

If you choose to add a phone number, we verify it by sending a one-time code by SMS through our partner Twilio. A verified phone number is used to:

• Mark your profile as verified in our records (together with a verified email and a gender on file)
• Let you apply to host paid walks and tours as an organizer, which requires a verified phone number
• Verify your account before a free trial starts (a verified email address works too)
• Prevent fake accounts, repeat free trials, and fraud

We do not check government ID documents or take selfies to verify your profile. Organizers are identity-checked separately by our payment partner, Stripe (see section 5).

4. Purchase Information

You can buy three kinds of things on Walk With Me, and each is handled a little differently:

Subscriptions (Premium plans): bought through the Apple App Store or Google Play and managed for us by RevenueCat. We receive the product you bought, the store, the purchase and renewal dates, and whether it is active. Apple or Google handle your payment details; we never see them.

Audio tours: one-time purchases through the Apple App Store or Google Play, also managed by RevenueCat. We keep a record of which tours you own so you can play them on any device.

Tickets for paid walks and tours: paid by card through Stripe, in the App or on our Sites. Your card details go straight to Stripe; we never see or store your card number. Stripe keeps a customer record linked to your email so you can reuse a saved card. We store the booking itself: which walk, the amount, currency, number of seats, status (for example confirmed, cancelled, or refunded), and when your ticket was checked in at the walk.

What we keep after you delete your account: purchase and booking records are financial records, so we keep them after account deletion to meet tax and accounting rules and to handle refunds and chargebacks. To stop the same person claiming a free trial more than once, we also keep a small trial-eligibility record (your email and, if you gave one, your phone number).

To prevent fraudulent payments from being processed, we and our payment partners use automated checks on payment information and transactions. We may automatically block any transaction that is likely to be fraudulent. If a transaction is blocked, the relevant person will be notified that their transaction cannot be processed and can contact us to contest the decision.

5. Organizer and Tour Guide Information

If you apply to host paid walks or tours, we collect extra information to review your application and pay you:

• Your application: city, languages, guiding experience, links to your website or social profiles, a description of your tours, and group size. Our team reviews it by email.
• Your organizer profile: display name, bio, website, and country
• Your acceptance of the Organizer Agreement, including which version you accepted and when
• Ratings and comments that walkers leave after your walks

Payouts run through a Stripe Connect account. Stripe collects your identity, bank, and tax details directly and verifies them; we do not store them. We only receive the status of your account (for example, whether payouts are enabled or more information is needed).

Your public organizer page on our Sites is off by default. It only goes live if you switch it on.

6. Geolocation Information

If you give Walk With Me access to your location in your device settings, we collect your device's location to personalize your App experience and make it easier for you to discover walks near you and connect with other walkers. This can include your longitude and latitude and information about nearby WiFi access points.

For example:

• Showing you walks happening near you
• Showing you people nearby. We save your last known position when you open the map, and other walkers only ever see how far away you are, never your coordinates.
• Helping you find walking routes and meeting points
• Playing audio tour stops when you reach them

During a live walk:

• If you allow background location, the App keeps following your position while the screen is off, so your walk and audio tour keep working
• The host's live position is shown on the walk's map. Hosts can also choose to share a more precise location for a limited time.
• With "Find your host", participants' positions, names, and photos are shared with the other people on that walk while it is live. These positions are not saved.
• Your GPS track for live walk stats is deleted after 2 days. The route a host walked is kept with the walk's record.

8. Progress, Nutrition, and Coaching Information

If you use the Progress features, we store what you enter there: weight, height, target weight, notes, meals and calorie intake, and progress check-in photos. Check-in photos are encrypted and kept in private storage that only your account can access.

Rex, your coach: Rex is powered by Claude, an AI model from Anthropic. To coach you, Rex sends Anthropic your first name, your city and country, and a summary of your recent activity: steps, streaks, sleep and recovery, calories, and your weight trend, along with your messages to Rex. Rex keeps short notes about your goals and preferences so it remembers them next time, and your conversations with Rex are stored on your account. You can turn Rex off at any time in Settings > Progress; while it is off, nothing is sent to Anthropic for coaching.

Meal photos: if you photograph a meal, the photo is sent to Anthropic's Claude to estimate its calories and is then discarded. We keep only the meal entry.

Future You: if you are 18 or older and give your explicit consent, a check-in photo and the daily step goal you pick are sent to Google Gemini to create an illustration of your possible progress.

9. Device Information

When you use the App, we collect information about your device for the purposes described in this Policy. This can include your device's model and operating system, a push notification token, your IP address, and log and usage data. This helps us:

• Ensure the App works properly on your device
• Send you push notifications about walks, friend requests, messages, and your activity
• Keep you signed in and show you where your account is signed in
• Troubleshoot technical issues
• Prevent fraud and abuse

10. Photo Information

Your profile photo helps other walkers recognize you and connect with you. We store photos you upload (profile, cover, gallery, and walk photos) in Supabase cloud storage and display them to other users based on your privacy settings. Walk photos can include the place they were taken.

Photos and text you post publicly (such as walk descriptions, your bio, and feed posts) are checked automatically for prohibited content (see "Moderation Practices").

11. Contacts

If you choose to invite friends from your phone's contacts, the App sends the email addresses in your contacts to our servers only to check which of them already use Walk With Me. The addresses are compared and then discarded. We never store your contacts, and we never contact them without you.

12. Link Information

You might come across some links while using our App or Sites (such as links to walking routes, maps, or external resources). If you use them, we can keep track of how you interact with links, including to third-party services that we are not responsible for, by monitoring redirecting clicks or other methods.

13. Messages

We want to facilitate genuine connections while also maintaining a safe community. Here's how we handle your messages:

Whispers (Direct Messages) and WalkChat (walk group chats): these messages are deleted automatically 24 hours after they are sent. WalkChat messages are visible to everyone on that walk.

Pack chats: messages in your walking pack's chat are kept so the pack keeps its history, until they are deleted with the account that sent them.

We also store when you last read a conversation, so we can show read receipts and unread counts. We do not read, monitor, or share the content of your private messages, and we do not send your chat messages to AI services, except as necessary to:

• Comply with legal obligations
• Respond to verified reports of harassment or abuse
• Prevent fraud or security threats

14. Walk History, Surveys, and Other Contributions Information

We keep track of your walking activity to provide you with meaningful statistics and help you track your progress. This includes:

• Walks you've created, hosted, and joined
• Distance, steps, and time for walks you record
• Walking streaks, rankings, cheers, and challenge results
• Audio tours you own
• Preferred walking times and locations

When a walk ends, we keep a record of it, including who took part (name, username, and photo at the time of the walk) and the host's route.

From time to time, we may contact you to see if you would like to take part in a research survey, provide feedback or a testimonial, or be part of a marketing campaign. For example, if you've had a great experience building a walking community, we might ask if you want to be featured in Walk With Me advertising. We will provide you with more information when we contact you with any such request.

You can always say no and your participation is completely optional, but if you don't want to be contacted regarding these requests, just tell our Customer Support Team via our support email.

15. Profile Views

When you view someone's profile or walk, we record the view so they can see who has viewed them. View records are deleted after 30 days.

16. Customer Support Contact Information

If you contact our Customer Support team via email, the contact form on our Sites, or in-app support, we will receive your email address and the information you share with us to help resolve your request. We may also track your IP address for security purposes.

We keep records of our email communications with you for up to 6 years after your account is deleted. This helps us maintain accountability and improve our services.

17. Cookies and Similar Technology Information

What's a cookie?

A cookie is a small file placed on your device or internet browser that allows a website to recognize and remember you. Here is how our Sites use them:

• Sign-in cookie: if you sign in on our Sites (for example to book a paid walk or manage your tours), a strictly necessary cookie keeps you signed in
• Stripe: the checkout sets cookies Stripe needs to process payments and prevent fraud
• Site analytics: our own visitor statistics do not use cookies. We count visits using an anonymous code that changes every day, plus your approximate country, city, device type, and how you arrived.
• Google Ads: only if you choose "Accept all" in our cookie notice, our Sites load Google's advertising tag, which may set cookies to measure whether our ads lead to visits or app installs. Pages opened from our apps never load it. You can change your choice at any time under "Cookie settings" at the bottom of every page

What you'll find in this section

1. Using Your Information
2. Our Walk Matching and Discovery System
3. Moderation Practices
4. Lawful Basis

1. Using Your Information

We use the information we collect to:

Provide and improve our services:

• Create and maintain your account
• Enable you to create, discover, and join walks
• Connect you with other walkers based on location, preferences, and availability
• Process your walk requests, bookings, and purchases, and manage your walking groups
• Pay organizers for the paid walks and tours they host
• Send you notifications about walk invitations, friend requests, messages, and your activity
• Track your walking statistics, steps, and streaks
• Give you coaching through Rex
• Provide customer support

Keep our community safe:

• Verify your email and phone number and prevent fake accounts
• Detect and prevent fraud, spam, cheating on rankings, and abuse
• Enforce our Community Guidelines
• Respond to reports of inappropriate behavior

Communicate with you:

• Send you important updates about your account, bookings, and purchases
• Notify you of new features and improvements
• Share tips for getting the most out of Walk With Me
• Request feedback and participation in surveys

Personalize your experience:

• Show you walks that match your preferences
• Suggest walking times based on your activity patterns
• Recommend friends who share your walking interests

Comply with legal obligations:

• Respond to law enforcement requests
• Keep financial records required by tax and accounting law
• Enforce our legal rights
• Comply with applicable laws and regulations

2. Our Walk Matching and Discovery System

Walk With Me uses your location, preferences, and activity patterns to show you relevant walks. Here's how it works:

Location-based discovery: We use your location to show you walks happening nearby. You control how far you're willing to travel by adjusting your search radius.

Preference matching: Based on your stated preferences (pace, terrain, walk duration, interests, gender preferences), we prioritize walks that align with what you're looking for.

Social connections: We may suggest walks hosted by your friends or people in your network to help you build meaningful connections.

Activity patterns: Over time, we learn when you prefer to walk and what types of walks you enjoy, helping us surface the most relevant opportunities.

You have control over your discovery settings and can adjust your preferences at any time. If you prefer not to be discovered by others, you can make your profile private or switch to Solo mode.

3. Moderation Practices

We take safety seriously. Our moderation practices include:

Automated screening: Text and photos you post publicly (walk titles and descriptions, bios, profile, cover and walk photos, pack names, and feed posts) are checked by Google Gemini, an AI model, for prohibited content before or after they go live. We keep a log of these checks, including the text that was checked, to handle appeals and repeat abuse.

User reports: When someone reports inappropriate behavior, our team reviews the report and takes appropriate action, which may include warnings, account suspension, or permanent bans.

Human review: Serious violations are reviewed by our safety team to ensure fair and accurate enforcement of our policies.

Appeals: If your account is suspended or restricted, or your content is removed, you have the right to appeal the decision by contacting our support team.

4. Lawful Basis

We process your personal information under the following legal bases:

Performance of contract: We need your information to provide you with our services, including creating your account, connecting you with other walkers, processing your walk requests, and completing your purchases and bookings.

Legitimate interests: We process your data to improve our services, prevent fraud and cheating, and maintain a safe community. We believe these interests are balanced with your privacy rights.

Consent: We ask for your explicit consent before reading your health data, using your contacts, using your location, showing personalized ads where the law requires it, and creating a Future You image. You can withdraw consent at any time in your device settings or in the App.

Legal obligations: We may process your data to comply with applicable laws, keep required financial records, and respond to legal requests.

What you'll find in this section

1. Important things to know when sharing information
2. Walk Privacy Settings

1. Important things to know when sharing information

Your profile information: Other users can see your profile picture, name, username, bio, interests, and walking preferences. You control what you include in your bio and interests.

Your location: The meeting point of a walk is visible to everyone who can see the walk. Other walkers see how far away you are, not where you are. During a live walk, positions are shared as described in "Geolocation Information".

Your walking statistics and steps: Your walks, distance, streaks, and step counts can appear on your profile, on rankings in the App, and on the public leaderboard on our Sites. You choose what you share under Settings > What I share, and Solo mode shares nothing.

Your friends list: By default, your friends list is visible to your friends. You can change this to private in your settings.

Walk participation: When you join a walk, other participants can see that you're attending. Walk hosts can see your profile when you request to join their walk, and organizers see the name on each booking for their paid walks.

2. Walk Privacy Settings

You have three privacy options for walks you create:

Public: Anyone can discover and request to join your walk. This is great for building community and meeting new people.

Friends Only: Only your friends can see and join your walks. This is perfect for organizing walks with people you already know.

Private: Only people you specifically invite can join. Use this for intimate walking groups or one-on-one walks.

You can also set gender preferences for your walks:

• Everyone Welcome
• Women Only
• Men Only
• LGBTQ+ Only
• Non-Binary Only

These preferences help create safe, inclusive spaces for all walkers.

What you'll find in this section

1. Our commitments to you
2. Service providers we work with
3. When we may share your information

1. Our commitments to you

We do not sell your personal data for money. Sharing device identifiers with advertising partners for personalised advertising may, however, be treated as a "sale" or "sharing" under some privacy laws, including in California. You can prevent this by refusing consent under Settings → Privacy → Ad Preferences. We never sell or share your name, email address, phone number, messages, walk routes, or health and step data.

We limit data sharing. We only share your information when necessary to provide our services, comply with the law, or protect our users.

We vet our partners. We work only with trusted service providers who agree to protect your data and use it only for the purposes we specify.

2. Service providers we work with

To operate Walk With Me, we share data with these trusted partners:

Infrastructure and hosting:

• Neon (PostgreSQL): Securely hosts your account data, walk history, and app information
• Fly.io: Runs the servers behind the App
• Supabase: Stores your photos and other images
• Cloudflare: Hosts our Sites, protects them from attacks, counts visits without cookies, and routes emails sent to us

Payments:

• Stripe: Processes card payments for paid walks and tours, and verifies and pays organizers
• RevenueCat: Manages subscriptions and audio tour purchases
• Apple App Store and Google Play: Process in-app purchases and subscriptions

AI services:

• Anthropic (Claude): Powers Rex, your coach, and meal calorie estimates
• Google Gemini: Screens public content for prohibited material and creates Future You images when you ask for one

Communication services:

• Twilio: Sends SMS verification and password reset codes
• Resend: Delivers emails about your account, bookings, and purchases
• Expo: Delivers push notifications to your device, through Apple and Google's push services

Maps and location:

• Google Maps Platform: Provides maps, place search, route planning, and elevation
• OpenStreetMap: Provides points of interest for maps. No personal information is sent.

Authentication:

• Google/Apple: If you choose to sign in with these services, they provide authentication

Health platforms:

• Health Connect (Google) and Apple Health: The source of the health data you allow us to read, and where we save walks and weight if you allow it

Advertising partners are listed in the "Advertising" section below. These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to protect your data.

3. When we may share your information

Beyond our service providers, we may share your information in these limited situations:

With organizers you book with: When you book a paid walk or tour, the organizer receives your name and booking details so they can run the walk and check in your ticket.

Legal requirements:

• To comply with valid legal processes (such as search warrants, court orders, or subpoenas)
• To protect the rights, property, or safety of Walk With Me, our users, or the public
• To detect, prevent, or address fraud, security, or technical issues

Business transfers: If Walk With Me is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

With your consent: We may share your information for purposes not described in this Policy if we obtain your explicit consent.

Aggregated or anonymized data: We may share aggregated, anonymized data that cannot identify you personally (such as "50% of walks happen on weekends") for research, marketing, or business purposes.

Who receives the data. Google acts as our primary advertising partner and may share data with its own advertising partners. Our mediation partners are Meta Audience Network, Liftoff Monetize, InMobi, Unity Ads and Mintegral; each receives the data described above only when it takes part in an ad auction, and each is an independent controller of that data under its own privacy policy. The full list of advertising partners, including Google's, is shown inside the consent screen in the app. How each company handles this data is described in the documents below.

• Google Privacy Policy
• How Google uses information from sites or apps that use our services
• Meta Audience Network
• Liftoff Monetize
• InMobi
• Unity Ads
• Mintegral

What you'll find in this section

1. Right to be informed
2. Right to access
3. Right to rectify
4. Right to data portability
5. Right to erase
6. Right to restrict or object
7. Right to complain
8. Rights related to automated decision-making
9. How do you enforce your rights?
10. Do you live in California?

1. Right to be informed

You have the right to know how we collect, use, and share your personal information. This Privacy Policy is designed to give you that information in a clear and transparent way.

2. Right to access

You have the right to access the personal information we hold about you. You can view and update most of your information directly in the App through your profile settings. For a complete copy of your data, you can submit a data access request to support@walkwithme.fit.

3. Right to rectify

You have the right to correct inaccurate or incomplete information. You can update your profile information, preferences, and settings at any time through the App. If you need assistance, contact our support team.

4. Right to data portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another service. Contact support@walkwithme.fit to request a copy of your data for portability purposes.

5. Right to erase

You have the right to request deletion of your personal information. You can delete your account directly in the App from Settings, using Delete Account.

When you delete your account:

• Your profile, photos, and personal information are permanently removed
• Your steps, health data, progress entries, and Rex conversations are deleted
• Your messages are deleted
• You will no longer appear in other users' friend lists or rankings
• Walks you're hosting are cancelled, and paid bookings on them are refunded

Important: Account deletion is permanent and cannot be undone. Some information is kept for legal, financial, or security reasons, as described in "What happens when you delete your account?" below.

6. Right to restrict or object

You have the right to restrict or object to certain processing of your data:

Object to marketing: You can opt out of marketing emails by clicking "unsubscribe" in any marketing message or by changing your notification settings in the App.

Object to data processing: You can object to certain uses of your data by contacting support@walkwithme.fit. We will evaluate your request and respond within 30 days.

Stop health data syncing: You can remove Walk With Me's access at any time in Health Connect or Apple Health.

Restrict processing: You can request that we temporarily restrict processing of your data in certain circumstances, such as while we verify the accuracy of your information.

7. Right to complain

If you're unhappy with how we handle your personal information, you have the right to file a complaint with:

Our team: Contact support@walkwithme.fit first so we can try to resolve your concern.

Data protection authority: You can file a complaint with your local data protection authority. In the EU, you can find your authority at https://edpb.europa.eu/about-edpb/board/members_en

8. Rights related to automated decision-making

Walk With Me uses automated systems for:

• Suggesting relevant walks based on your location and preferences
• Screening public content and detecting spam and abuse
• Detecting cheating on step rankings and speed limits on walks
• Preventing fraudulent transactions

You have the right to request human review of automated decisions that significantly affect you. Contact support@walkwithme.fit if you believe an automated decision was made in error.

9. How do you enforce your rights?

To exercise any of these rights:

1. In-app: Many settings can be changed directly in the App's Settings, including what you share and whether you are in Solo mode
2. Email: Contact support@walkwithme.fit with your request
3. Include: Your name, email, and a clear description of your request
4. Verification: We may ask you to verify your identity before fulfilling your request

We aim to respond to all requests within 30 days. Some requests may take longer depending on complexity, but we will keep you informed of our progress.

10. Do you live in California?

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know: You can request details about the personal information we've collected, used, disclosed, or shared in the past 12 months.

Right to delete: You can request deletion of your personal information, subject to certain exceptions.

Right to opt out of sale or sharing: We do not sell your personal information for money. When you allow personalized ads, advertising identifiers may be shared with ad partners, which California law can treat as "sharing". You can opt out at any time by turning off personalized ads, as described in the "Advertising" section.

Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

Shine the Light Law: California residents can request information about our disclosure of personal information to third parties for direct marketing purposes.

To exercise your CCPA rights, contact support@walkwithme.fit. You may designate an authorized agent to make requests on your behalf by providing written authorization.

What you'll find in this section

1. What happens when you delete your account?
2. Connecting you around the world
3. Data security measures
4. Retention periods

1. What happens when you delete your account?

When you delete your Walk With Me account:

Deleted:

• Your profile (name, username, bio, phone number, location, preferences) and profile photo
• Your friends, pending requests, and messages
• Your steps, health data, progress entries and check-in photos, meals, and Rex conversations
• Your rankings, cheers, feed posts, and game results
• Your subscription record in our systems and your organizer profile
• Your sign-in sessions and linked Google or Apple sign-in

Cancelled or refunded:

• Walks you are hosting are cancelled, and anyone who paid for them is refunded
• Your own paid bookings are released, and refunded if you are still within the cancellation window

Pseudonymized and kept:

• App usage statistics, which are unlinked from your account (used for totals like "daily active walkers")

Kept for legal, financial, or safety reasons:

• Purchase and booking records, for tax, accounting, refunds, and chargebacks
• Your free-trial eligibility record (email and phone number, if given), to prevent repeat trials
• Records of past walks, including the names and photos of participants at the time of the walk
• Content moderation logs, walk speed-check flags, and ratings you received as an organizer
• Emails we have already sent you, and customer support communications
• Data required by law enforcement or legal processes
• Reports other walkers made about your account, kept for community safety

Stripe, RevenueCat, Apple, and Google keep their own records of your payments under their own privacy policies. Organizers' Stripe accounts stay open so outstanding payouts can be completed.

You can request complete deletion of all your data by emailing support@walkwithme.fit with "Complete Data Deletion Request" in the subject line. We will delete everything we are not legally required to keep and respond within 30 days.

2. Connecting you around the world

Walk With Me is available globally, which means your data may be transferred to and stored in countries other than where you live.

Data transfers: Your information may be processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country.

Safeguards: When we transfer data internationally, we use appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Ensuring service providers meet adequate data protection standards
• Implementing technical and organizational security measures

Your consent: By using Walk With Me, you consent to the transfer of your information to countries outside your residence for the purposes described in this Policy.

3. Data security measures

We take your security seriously and implement multiple layers of protection:

Technical safeguards:

• Passwords stored only as salted, one-way hashes (scrypt)
• Secure HTTPS connections for all data transmission
• Sign-in sessions that stay active while you use the App and expire after 400 days without use; we record the IP address and device of each session to help spot account takeovers
• Email addresses and optional phone numbers verified with one-time codes
• Progress check-in photos encrypted in private storage
• Regular security updates and patches
• Secure cloud infrastructure with leading providers

Organizational safeguards:

• Limited access to personal data (only those who need it)
• Incident response procedures for data breaches

Important: While we implement strong security measures, no system is 100% secure. We encourage you to:

• Use a strong, unique password
• Keep your email address up to date, because that is how you reset your password
• Keep your device and apps updated
• Never share your login credentials
• Report suspicious activity immediately

4. Retention periods

Here's how long we keep different types of information:

How we notify you:

• Material changes: We will notify you by email or prominent in-app notification at least 30 days before changes take effect
• Minor changes: We will update the "Last Updated" date at the bottom of this policy

Your choices:

• Continued use: If you continue using Walk With Me after changes take effect, you accept the updated policy
• Opt-out: If you don't agree with changes, you can delete your account before they take effect

For privacy-related requests, including our data protection contact:

• Email: support@walkwithme.fit

For general support:

• In-app: Settings > Help & Support
• Email: support@walkwithme.fit